Shipping Policy
Last updated: January 22, 2024
Thank you for choosing Vexora Wigs. We aim to provide a seamless and efficient shopping experience, including our shipping process. Please review the following shipping policy to understand how your order will be shipped and delivered.
Shipping Methods
Human Hair Wigs & Toppers - For human hair wigs, we provide fast free shipping using DHL or FedEx. This ensures secure and expedited delivery of your human hair wig.
Shipping time varies depending on the destination and the type of wig ordered.
- For human hair wigs, the estimated shipping time is also between 5 to 12 working days.
Please note that these shipping times are estimates and are subject to factors beyond our control, such as customs clearance and unforeseen delays. We strive to ensure timely delivery, but please understand that occasional delays may occur.
Customized Order Processing
To provide you with the highest quality wigs, we may need up to 15 days to customize your wig according to your preferences.
The order processing time of up to 15 days for arranging and dyeing the wig is in addition to the estimated shipping time. Please consider this when calculating the overall delivery timeframe for your order.
Tracking Your Order
Once your order is shipped, we will provide you with a tracking number via email. This allows you to monitor the progress of your shipment and track its delivery status.
You can use the tracking number to track your package on the respective carrier's website (FedEx or DHL) or through our website, depending on the carrier used for your specific order.
Please note that additional customs duties, taxes, or fees may apply upon delivery. These charges are beyond our control and are the responsibility of the customer. We recommend checking with your local customs office for any potential charges that may apply.
Address Accuracy
Please ensure that the shipping address provided during the checkout process is accurate and complete. We are not responsible for any delays or issues arising from incorrect or incomplete addresses. In case of an incorrect address, please contact us immediately at hey@vexorawigs.com to rectify the situation before the order is shipped.
Contact Us
If you have any questions or concerns regarding our shipping policy, please contact us at hey@vexorawigs.com or by mail at the following address:
Vexora Inc,
8500 Leesburg Pike ste 402, Vienna
Virginia 22182, United States
By placing an order with Vexora Wigs, you agree to comply with and be bound by this shipping policy.